Domino’s Pizza is bragging on their new website where you can track your pizza order. They also have a little feedback/comment section.
It seems like it’s popular among companies to ask for feedback. A lot of places will even offer a reward (or more common, a chance at a reward) for feedback.
I actually like Domino’s new method. Instead of ten questions that you don’t know how to answer because you don’t know how they will be received (some places will penalize for anything lower than a “perfect” score, so if you think you think you are doing them a favor by giving a 9/10, you are actually giving them a demerit. Anyhow, Domino’s appears to be a more informal process. Simply leave a note (“too much garlic”) and that’s that. The messages get posted, and pride does the rest.
I don’t expect that I will be ordering any pizza from Dominos in the near future, but I have to give them credit for the simplicity of the concept.
About the Author
3 Responses to Online Feedback
Leave a Reply
please enter your email address on this page.
some places will penalize for anything lower than a “perfect” score, so if you think you think you are doing them a favor by giving a 9/10, you are actually giving them a demerit.
I agree. To me there is nothing wrong with 8/10. It sucks to think that I am getting some poor assistant manager in trouble with that.
Also, some questions don’t even make sense. One asked me about the menu variety, but it was a place that pretty much just served burgers, fries, and shakes. I gave them a bad mark for that question, and in the comments I stated that I don’t go there for the variety.
(”too much garlic”)
Hah. Bite your tongue.
Also, some questions don’t even make sense. One asked me about the menu variety, but it was a place that pretty much just served burgers, fries, and shakes. I gave them a bad mark for that question, and in the comments I stated that I don’t go there for the variety.
When I was filling our Subaru’s questionnaire, I was befuddled by questions asking about options and such. I didn’t want to say that all of the options I wanted were available, but that wasn’t the dealership’s fault. It was Subaru’s. But I didn’t know if it would be perceived that way.